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< @junior >
@junior is technician. crossed paths with us through laptop damage patch whatsapp ad runs.
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< @gino >
@gino is a technician too. linked to us by @junior through a patched laptop we had to dropoff at their office
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< they = IT team @ wilderness in windhoek >
the duo being the only members of the team, they take on all duties of a technician in a company - for their team operating in windhoek and beyond. that includes fixing everything that goes wrong on laptops. but one thing they refuse to take on in-house is patching damaged laptops. not because they are incapable, they try.... to a certain extend. but to get it right, there is a whole different level to it, which would distract them if they take it on. their teams still need those damaged laptops, for work....
< they outsource patching damaged laptops >
ever since we crossed paths, they brought in five laptops. 3 x lenovo, 2 HP & 1 acer - all had similar damages. we offered them 8.4hrs session of recorded works on patching damaged laptop - hoping it helps them master & begin patching damaged laptops to save costs. but they declined.
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< it saves them massive costs >
because for every 2 laptops they bring in for patching, we take on the costs of one. not discount. just an act of kindness. they make it easy, us doing business with them. value goes both ways..
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< and it keeps them super focused >
patching damaged laptop is engineering, art. on average, it takes 4.2 hours just to work one laptop right. time they'd rather dedicate to technical issues more critical to their operations.